A ticketing system is the most widely used medium of correspondence that hosting providers offer to their customers. It is typically part of the billing account and is the very best way to handle an issue that takes a certain period of time to examine or that needs to be forwarded to a sysadmin. In this way, all replies contributed by either party will be stored in the same location in the event that someone else wants to work on the given issue and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you will need to sign in and out of at least 2 accounts to complete a certain operation or to touch base with the company’s client support team. If you desire to administer a number of domain names and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. Furthermore, it could take a considerable length of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared plans is not separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with only a few mouse clicks, without logging out of your web hosting account. The ticketing system comes with a quick-search field, so you can find de facto any trouble ticket that you’ve already opened, if needed. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a given problem even before you submit a ticket. The response time is maximum one hour, which implies that you can obtain timely assistance at any particular time and if our client care staff advises you to do something within your account, you can do it momentarily without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We find it more efficient to manage everything in one single place, so we have implemented a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to manage the correspondence with our support team along with your web files, so you will not need to memorize one more login name for a separate admin dashboard. You will be able to open a new ticket or to track down the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files within your semi-dedicated account. Additionally, you can look through older tickets using a smart search functionality or have a look at applicable FAQ articles, which include solutions to commonly encountered predicaments. The built-in ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.