A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's a very efficient way to receive some information about the web hosting services or get some problem resolved as you are talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do something different while the agent investigates the issue involved. In addition, you will be able to become a part of a live chat room from any computer that is connected to the web, avoiding the telephone costs that you will have to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As we consider the fact that many troubles are quickly resolved when you speak to a live person, we supply a live chat service for all our prospective and active customers. Our chat is available every single day and our customer support representatives will assist you with a wide range of questions and problems. In case you aren't our customer yet, you are able to learn more about our shared hosting plans and the website hosting platform in general so as to be certain that your websites will work properly on our servers. In case you already have an account and you have some questions or you encounter any troubles with any of our solutions, you can get in touch with us through the live chat and we can provide you with the required details or help you troubleshoot the problem. You will need to open a support ticket for some issues which require longer time or the assistance of a system administrator, but for a variety of common issues you can get help right away.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, therefore any time you have any kind of questions for our semi-dedicated plans, you'll be able to talk with our customer care team at any moment regardless if you have already obtained an account or not. In general, the chat service is intended for pre-sales, billing and common questions and issues, yet we can assist you with various technical questions too. We can help you select the optimal plan for your sites in case you do not have an account yet, we can respond to any kind of billing questions or issues you have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely because our live chat service is accessible all day, every single day. Whenever you need assistance, you'll be able to speak to a representative and save considerable time.