One-Hour Response Guarantee in Shared Hosting
Our shared plans come with a 1-hour response time guarantee, which means that regardless of what query or issue you might have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client care team reps are available 24x7, even on legal holidays and weekends, so you will get immediate help whenever you need it. We know exactly how expensive time can be, so by the time we respond to your support ticket or e-mail, we will have investigated the matter and, in case we haven’t sorted it out, we’ll supply you with more info on what you need to do on your end, if the case requires this. With our support service, you can rest assured that there will be somebody to lend you a hand straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our lightning-fast support services. You will get a reply to any support ticket submitted from the web hosting Control Panel or e-mail sent to our tech and client support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll supply you with more details in case the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be the same and given that our support staff is available around the clock, you’ll receive quick help for practically any general, technical or billing issue no matter what time it is.