Phone Support in Shared Hosting
If you choose to take advantage of one of our shared plans, you will be able to get hold of our customer support team over the telephone for 14 hrs a day. We can assist you in choosing the most suitable package for your web sites as we are aware that it is better to discuss such matters with a live person. In case you already have an account, we will help you with all of your sales/billing questions as well as general issues, even with some technical troubles that don't involve a long time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you're able to call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can just give us a call. Although some more complicated problems could require a ticket in order to give time to our technical support crew to analyze, we will help you with a range of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you are able to reach us.