The customer support that you can get from your shared hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical issue with an active account. Timely and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from an actual website hosting provider and not from a reseller. If you get a hosting account via a company that does not own its servers and it can't access them directly, it is likely that you will wait for a few days so as to receive an answer to your question, so your websites may stay offline for ages. In contrast, a supplier which offers various means of communication and has a technical support team available all the time will assist you to right away and help you limit or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are twenty-four-seven, so you can forget about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. In case you do have an account, you're able to open a support ticket in addition to the other three methods of contact. You can select the most suitable way to contact us based on where you are or the device you're using. We're able to help you for more or less any webhosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we offer feature 24/7 customer and technical support, which means that whatever the issue you have, you can get in touch with us and we will assist you straight away. Our guaranteed answer time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. In addition, we offer phone support with multiple local numbers around the globe plus a live chat, so you can contact us and find additional information about our solutions even if you don't have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, package specifications, e-mail setup, hosting account settings, and many others. If you employ our services, you won't ever experience an issue where you should wait for a day or two to get a problem resolved like you have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or forany problems and questions with regard to the pre-installed software the server is equipped with. In case you haven't obtained a VPS server plan yet, you can find out more about our solutions by giving us a telephone call or by employing the live chat service. For more technical problems, you should send an email message or open a ticket through your billing Control Panel and you'll get support within no more than an hour no matter the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed 30 minutes. In case you're looking for assistance for third-party software, you are able to take advantage of the Managed Services upgrade that you can add to each and every VPS package and our admins will help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone if you operate a whole server, that's why each dedicated server that we offer comes with 24/7 support with one-hour response time warranty whatever the problem. The service is 100 % free for all the issues with your server or the software that was installed from our administrators through the setup, so you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing section or you can send an e-mail, and the actual reply time for both rarely exceeds thirty minutes since we have administrators available round the clock. If you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you can take advantage of our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, which you are able to include to your server package from your billing Control Panel.