A 99.9% Server Uptime
The advantage of constructing your own shared hosting system is that you don’t have to worry about compatibility issues – you set up a particular set of software tools in such a way as to be compatible with a given set of hardware parts. The outcome is something a whole lot more stable and reliable, because there are less possible risks of failure. We have built our cloud hosting platform using time–proven hardware components coupled with a seriously tweaked version of SELinux in an attempt to create a totally safe and secure home for your sites.
That’s the reason why, with all our shared plans plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on enterprise–class hardware furnished by Juniper. Plus, on each and every router, we have configured a firewall with a complex algorithm to successfully filter out all dubious requests.
Because of this, in each of our datacenter facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not content with our web hosting services, or if you find them insufficient, or if you decide that you need to use a VPS web hosting plans rather than a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you will keep complete control over your domain names even when you close your account with us.
24/7 Technical Support
When you have a hosting firm, your technical engineers are very important. That’s why we’ve carefully chosen a very proficient team of customer service technicians, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All technical support inquiries are replied to in under one hour and our average response time is under 20 minutes!