Client Support Channels
A Sixty–Minute Response Guarantee
We provide a 1–hour response warranty for each ticket or e–mail that you send to the technical support team. We will speedily respond to all the general queries and forward the issue to our administrators in case additional assistance is required. If you order our Managed Servers package, we will complete any of the included tasks at a time that has been discussed with you earlier.
A First–Rate Customer Service
We will be available to you 24/7 to reply to any queries that you may have about our Control Panel or any of the applications that we have installed for you on the server. If you also require assistance handling server management procedures, you can check out our Managed Servers package, which includes data backup space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation services
A User–Friendly Help Area
Every dedicated web hosting plan comes with our free Control Panel, which features an elaborate knowledge base and a selection of how–to video tutorials. Whenever you need assistance with the Control Panel, just press the Help or Videos buttons located in the top right corner.