Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Control Panel you can find an exhaustive Help section offering a variety of articles and regularly asked questions. They are answered by our support team of proficient techs. Just type in your question and our intelligent platform will return the best possible answer.

  • Top quality support service

  • Instructional Videos

  • For users who would rather discover how to handle a typically experienced issue by watching a how–to video, we have added a collection of video tutorials to our Control Panel. All the educational video clips are short and easy to grasp. They offer visual demonstrations of various site management tasks.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7 help desk service and a 60–minute support ticket response guarantee. Our seasoned customer service technicians will be at your disposal day and night to answer your enquiries and to resolve any problem that you may come across. Simply send a ticket from the Help section and we’ll get back to you quicker than you can say Jack Robinson.