1 hour ticket response
We are dedicated to delivering a swift and accurate reply to every ticket sent by a client. Our experienced client support staff members will examine your issue and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. In reality, our average trouble ticket response time has proved to be twenty minutes.
A First–Rate Customer Service
Each member of our tech support team has several years of experience in the shared plans market and most of them have worked for us for at least 5 years. They all are eager to reply to all your requests in the most efficient way possible.
An Easy–to–Navigate Help Center
Built into the Control Panel is an easy–to–navigate Help section, which features different information sources. You can search through a constantly updated knowledge base featuring web hosting account management articles and web site administration articles, watch our educational video tutorials or have a glimpse at the F.A.Q. repository.