Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Guarantee

  • Our crew of technicians will do their best to respond to your service needs in less than 1 hour. If, however, the issue you have encountered calls for aid from the Administrators’ =Department,= we are going to address the ticket to the person in charge and will submit a reply to notify you.

  • Top quality support service

  • Qualified Client Support Service

  • We provide you with 24x7x365 client support via a super–fast ticket program built into your Control Panel. You can easily e mail us anytime about any of the software packages that come pre–installed on your virtual server, such as the chosen OS, the server management panel and our in–house made Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A comprehensive and constantly updated collection of articles is integrated into our custom–built Control Panel. It includes quick tips on how to execute all the common site supervision duties. The Help area gives you descriptive how–to tutorials and step–by–step video guides. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.