You'll find a lot of shared hosting companies on the market, yet most of them are resellers who have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you can have through this method of communication will vary based on the service provider - several of them offer dedicated telephone support, many others offer general and customer support only because some matters are more time-consuming and it's far easier to be resolved through a support ticket, especially if the issue has to be escalated. However, it's good to know that you could always contact your website hosting supplier as there're lots of small issues which can be resolved efficiently and timely with a call, not mentioning that you'll be able to get more information for the services before you become a client.

Phone Support in Shared Hosting

If you choose to take advantage of one of our shared plans, you will be able to get hold of our customer support team over the telephone for 14 hrs a day. We can assist you in choosing the most suitable package for your web sites as we are aware that it is better to discuss such matters with a live person. In case you already have an account, we will help you with all of your sales/billing questions as well as general issues, even with some technical troubles that don't involve a long time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you're able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can just give us a call. Although some more complicated problems could require a ticket in order to give time to our technical support crew to analyze, we will help you with a range of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you are able to reach us.